London Symphonia (LS) collects personal information in the course of its business which it protects and safeguards in accordance with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA). LS is responsible for all personal information it holds and remains responsible when personal information is processed by third parties on behalf of LS. 

Patron Satisfaction

If you have any questions or concerns about LS privacy policy or practices, please contact the LS Privacy Officer:  Executive Director, April Voth.
[T] 226-270-0910
[E] april [at] (april[at]londonsymphonia[dot]ca) 
100-289 Dufferin Avenue
London, ON, N6B 1Z1

What is collected?

LS collects personal information from patrons and donors which can include:

  • name, street, and email addresses;
  • telephone, fax, and credit card numbers;
  • purchase and donation history;
  • seating preferences; medical information related to seating needs
  • artistic and donation preferences;
  • personal information such as the names of family members and special interests;
  • patron communications such as letters, electronic communication, or verbal feedback.

Business addresses and certain publicly available information, such as names, addresses, and phone numbers as published in telephone directories, are not considered personal information. LS collects information about identifiable individuals from published or public sources for the purposes of its own fundraising activities if the information is reasonably necessary for the fundraising activities.

When is it collected?

Personal information is acquired when selling tickets and processing donations. It may also be acquired when people participate in LS fundraising events, promotions, lotteries, surveys, or register to receive email bulletins. Access to the LS website is anonymous unless the patron voluntarily supplies information through such transactions as email, entering a contest, making a purchase, subscribing to an e-newsletter, or registering for a program.

Information Collected by Technology: The nature of the internet requires specific information to be exchanged between a web visitor and the LS website. The information collected through website technology does not identify individuals personally. It includes:

  • Internet Protocol (IP) address
  • Internet Service Provider (ISP)
  • Type of Operating System (Windows, Macintosh, etc.)
  • Web browser (Chrome, Safari, Internet Explorer, etc.)

This information is used to identify system problems and monitor network traffic. The LS does not attempt to link this information with the identity of the visitors to the LS website except when necessary to protect the service, the site, or the visitors to the site.

The LS website uses “cookies.” Cookies are small data files that are stored on your computer when you visit a website.

They allow the site to track that browser’s movement through the site over several sessions. Through cookies, a website can recognize repeat users, facilitate the user’s access to and use of the site, and allow a site to track usage behaviour that will allow content improvement. We use cookies only for the above-mentioned purposes and will not use them to identify users or to track other usage.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, certain features of our website may not be available to you. To learn more about cookies, please visit

We also use “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images, and other similar technologies on our websites and in our emails. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of our websites and our advertising. Pixel tags on our site may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites. This information may include your browser type, your operating system, date and time information, and other technical information about your computer, but it does not allow us to identify you individually. We may also track certain information about the identity of the website you visited immediately before coming to our site. Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We may combine the information we collect through cookies and pixel tags with other information we have collected from and about you. This information may be used to improve our websites, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, to understand your preferences and for other internal business purposes.

For what purposes is the information collected?

Personal information is used primarily for purchase and donation transactions and to deliver tickets and tax receipts. It is also used to provide customer service with reminders about concert dates and times, other LS events and special offers. It is also used to solicit support in LS ticket sales and development campaigns through direct mail and electronic communication.  LS may inform patrons about the events of other arts or cultural organizations if deemed to be of significant value to LS patrons. Occasionally, LS may provide information to patrons from its sponsors.


From time to time, LS may use your personal information in the following ways:

  • To process and fulfill your order(s), including to send you emails to confirm your order status and shipment
  • To administer and fulfill contests, loyalty programs, and other promotions and programs in which you participate
  • To help us address problems with and improve our site design, products and services
  • To help us learn more about your concert preferences
  • To understand your concert interests and purchasing history so that we can tailor offers and promotions to you
  • For our internal business purposes, such as to analyze trends and statistics, for audits, to develop new products, to enhance our website, to improve our services, to identify usage trends and to determine the effectiveness of our promotional campaigns
  • To prevent, detect and investigate activity and transactions that are suspicious, fraudulent, or violate our terms of use
  • To contact you if necessary, regarding your transactions with us, changes to our terms, conditions, and policies and/or for other administrative purposes
  • With your consent when required, to communicate with you and to send you information by email, postal mail, telephone, text message, unless you have directed us not to contact you with promotional communications

Who has access to the information?

Only authorized LS personnel have access to the information based on their need to deal with the information for the reasons it was obtained. When it is shared with a third party agency (this is necessary for payment processing) they are bound by contract to the same privacy standard that the LS uses, and data is provided for one-time use only.

How is my information used for behavioural or interest-based advertising?

We use Google Analytics.  Google may collect information about your activity on our site and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. More specifically, we use these Google Analytics features:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting
  • Integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers

For more information about this practice and to understand your options, including how you can opt-out of receiving third-party behavioural ads, please visit the Digital Advertising Alliance website as

To prevent your browser data from being used by Google Analytics, learn about Google Analytics’ currently available opt-outs for the web. You must download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 8-11, Safari, Firefox and Opera.

Identifying the purposes and informing patrons

LS identifies the purposes for the personal information it collects and informs patrons through privacy messages which appear in print and electronic materials used to collect personal information such as sales and donation brochures, website, point-of-sale screens, and email club sign-up.

Consent for use of information

LS obtains consent for the collection, use, or disclosure of personal information. Patrons who are informed of LS uses of personal information through its privacy messages, and who do not ask to opt out or be removed from LS lists, are understood to have granted implied consent. Explicit consent (oral, written, “opt-out”, or “opt-in”) is also used.

To be removed from LS mail, phone, or email lists, please send a message to contact [at] (contact[at]londonsymphonia[dot]ca) or call 226.270.0910. 

Limiting use, disclosure, and retention of personal information

Use: Information is used for the purposes described above and no others.

Disclosure: LS does not sell or rent its list of patrons.

Retention: Hard copy records with patron transaction information are retained in the LS accounting department as required by law for seven years and then shredded. Electronic database files with purchase and donation history are retained as LS often has decades-long relationships with its supporters and requires this information to service and recognize them appropriately.

Safeguarding information

LS takes technical, contractual, administrative, and physical security steps to protect the personal information in its possession. The security safeguards are appropriate to the sensitivity of the personal information.

Accuracy and access

LS strives to keep personal information accurate, complete, and up-to-date. Upon request, LS will provide a patron with information on the existence, use, and disclosure of his or her personal information. The patron may verify the accuracy and completeness of the information, and have it amended as appropriate.