Frequently Asked Questions


Can I eat or drink in the venues?

Metropolitan - only bottled water is allowed inside the sanctuary
Talbot Street - drinks are allowed inside the sanctuary

Can I bring my camera?

Photography, video and sound recordings are not permitted during the performance.  For most performances, you are welcome to take photos in the concert hall before and after the concert and during intermission. 

 Can I bring my cell phone?

You may bring your cell phone but please make sure to turn it off or to vibrate before the performance begins.

 Can I bring my children to the performance?

Babes in arms (children ages 2 and under) are not allowed in our main concert series.  Babes in arms may come to our Cushion Concerts at Museum London.

If bringing children to the concert, help them to understand in advance that sitting still and listening is part of what makes a concert fun. It is helpful to familiarize them with the story or music so they know what to expect. You will often find concert information on the London Symphonia website to help you with this.

How can I study up before I go?

At the performance you will learn from your program. If you want to study up ahead of time, here are a few ways to help you do that:

·         Often there is a pre-concert talk 1 hour prior to the concert lasting about 30 minutes.

·         Our website concert information has some links to guest artists and recordings or videos of the pieces the orchestra will be performing.

·         Lots of information is available on the internet, for example, Wikipedia.

 How long is a concert?

Concerts vary in length but usually range from 1 ½ to 2 hours with a 20 minute intermission.   If a concert is only 1 hour there usually is no intermission.

 I have mobility concerns. Can your venues accommodate that?

For all of our venues, if you require special assistance upon arrival, please notify London Symphonia in advance by phone at (226) 270 0910 or an email to

At Metropolitan – If you have mobility concerns you can use the entrance off of the building’s main parking lot. There are ramps and elevators providing easy access for those using mobility devices.

At Talbot Street – If you have mobility concerns you may be dropped off at the main entrance adjacent to the building’s main parking lot.  There are ramps and elevators providing easy access for those using mobility devices.

Smoking - it there any place I can smoke?

You must be 30’ away from the venue entrance.

Tickets - how can I purchase them?

To purchase single tickets:

·         Online at until noon of the day of the concert

·         In person at Long & McQuade, 725 Fanshawe Park Road West, (519) 439 0101

·         At the door one hour prior to concert time

To purchase a Subscription Series go to:

Tickets to London Symphonia concerts are not assigned seat numbers. Premium seating at Metropolitan provides the best available views in a reserved block of seating at the venue. 

Ticket prices include HST and a Service Charge of $2 per ticket. 

Online subscription sales will end the day before each concert at noon. They will resume the day after the concert at noon.

What if I’m late?

As a  courtesy to the performers and other audience members, patrons who are not seated when the performance begins will be asked to wait until our ushers determine an appropriate break in the performance for you to be seated.  

What is the Scent Policy?

On behalf of those who have serious allergies, we respectfully ask that employees, guest artists and patrons refrain from wearing perfume, scented hairspray, cologne, scented deodorants, aftershave or other scented products in the venues. 

What should I wear?

Whatever makes you comfortable.  Some choose to dress up to make the occasion extra special, others dress purely for comfort. Wear whatever helps you enjoy the concert most.

What is the proper etiquette when attending a performance?

If you bring candies to reduce coughing, please unwrap them before entering the hall. You’d be surprised how loud that little ‘crackle’ can be!

Please refrain from talking during the performance … also try to avoid humming, singing or beating time. Leave that to the musicians on stage!

Please wait until intermission to search through your purse or packages.

Please watch your children to prevent them bumping or kicking the chair in front of you.

When do I clap?

Many works in classical music, such as a Beethoven symphony or Mozart piano concerto, have three or more movements or sections.  A short pause usually falls in between each of them. It has become customary over time not to clap during these short pauses. Admittedly, sometimes it is awkward to avoid showing one’s appreciation after just one movement and if that happens, that’s fine with us. Terrific things are happening on stage! The reason for the short pause is that it allows the orchestra, the conductor, and the audience to relax, reflect and to prepare for the ‘transition’ to the new musical idea to come.

You may also just sit back, enjoy the music, and feel attuned to the response of the audience around you. You will know the piece has come to its final conclusion when the conductor lowers his or her baton onto the music stand, pauses, and slowly turns to the audience.

To find out the number of movements (and corresponding number of pauses) in a piece, turn to the “Program” page in your audience program. You will find that the subdivided movements of each piece of music are listed (usually indicated by tempo markings in Italian).

Sometimes at the end of a performance there may be an emotional moment of silence followed by appreciative applause, or a spontaneous eruption of roaring approval. Feel free to join in! Your response means the world to the orchestra and the musicians.

When should I arrive?

Doors open one hour before the performance time.

Give yourself plenty of time to get to the venue, to get parked, get your ticket and find your seat and read through the concert program.

For maximum enjoyment of the evening, we advise you to arrive and park between 30 -45 minutes before concert or pre-concert talk time.